Frequently Asked Questions

ALL OF YOUR PRESSING ONE BODY INTIMATES QUESTIONS ANSWERED IN ONE PLACE

What are your ethical and sustainable practices at One Body Intimates?

Providing you with sustainable and ethical intimates is our main concern. Rest assured that all brands available on our online store share these same values and use planet-friendly materials and practices.

We also make sure our shipping and delivery remain as eco-conscious as possible. When ordering with One Body Intimates, your purchase will be shipped securely in biodegradable packaging that can be recycled to avoid contributing to landfill pollution. 

How can I wash and care for my intimates to make them last longer?

By showing your undies a little love when it comes to washing and care, you can make them last longer (saving your bank account and our planet). Always make sure to read the label of each piece clearly, as different fabrics require different attention.

While gentle handwashing is always recommended to keep your underwear in the best condition possible, when using machines, opt for a cooler wash. Leave to air dry naturally and avoid tumble dryers and irons.  Read our full care guide here.

Do you offer worldwide shipping?

We do offer worldwide shipping. Our flat shipping rate is $25AUD. 

What is your return policy?

See our return and refund policy here

I have a question/concern, where can I contact you?

If you have any other questions for us that haven’t been answered in this FAQ section or throughout the rest of our site, feel free to reach out to us via email at info@onebodyintimates.com.au

We can’t wait to hear from you.

How do I know which underwear size or style will fit me best?

We know finding underwear that fits you perfectly can be a tricky task. One Body Intimates has made the process simpler than ever with our Undie Quiz! Simply answer a few short questions to determine the intimate pieces best suited to your preferences and lifestyle.

Each product description also provides in-depth information on sizing to help you make the right choice for your body. We also provide a Sizing Guide on our website to help you invest in intimates that fit like a second skin.

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Environmental Impact Strategy

We ship all One Body Intimates orders in compostable tissue paper, courier satchels (made from plant material, biodegradable in six months) and use eco packaging tape.

For every order placed on onebodyintimates.com.au, we plant a tree via Ecologi

We've joined Ecologi
We Acknowledge

At One Body Intimates, we recognise the First Nations Peoples of Australia. We acknowledge the traditional custodians of the lands on where we conduct our business, the Yagera people. We pay our respects to ancestors and Elders, past, present and emerging.

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