Please send an email to info@onebodyintimates.com.au before you buy if you are unsure about the size, cut or colour and we will help you select the right style.
UNDERWEAR & BODYSUITS
Due to health and hygiene reasons, we are unable to offer refunds or exchanges for any underwear or bodysuits.
BRAS & CROPS
You may return unworn, unwashed, and unused full priced bras and crops with all original tags and packaging intact within fourteen (14) days of receiving your order for an exchange or refund if the size is not right or the style isn’t what you were hoping for. Please email info@onebodyintimates.com.au to start your returns or exchange process.
Our return address is: One Body Intimates, PO Box 4112, Springfield, Queensland 4300 Australia
Exchanges for a different size, colour, or style of underwear are subject to availability, and any price differences may be applicable.
INCORRECT OR FAULTY ITEMS
If you’ve received a faulty or incorrect item, please email us at info@onebodyintimates.com.au with your name, order number and a clear image of the faulty item and our product team will be able to assist you.
We do not refund products damaged by abuse or negligence, misuse or activities other than the intended purpose. We cannot accept any items that have been worn and returned, soiled or damaged.
If your refund is accepted, we will refund the price you paid for your item back to your original payment method.
The items you wish to return are your responsibility until we receive them. It’s a good idea to get insurance for the value of the items you are returning, and obtain proof of postage. We are not responsible for any items that are returned to us by mistake.
By placing an order you are acknowledging and accepting our returns policy and the shipping terms.
Any other return related questions, please do not hesitate to contact us at info@onebodyintimates.com.au